Processing/Shipping

All items are in stock and ready to be shipped within 7-10 business days (keeping in mind that Opal & Rain operates on a Tuesday and Thursday shipping schedule ONLY) from the day after you have placed your order. This processing time allows for assembling earrings as needed, carding and packing all orders. 

We do not offer “rush” option on any orders. 

If you wish to have your order shipped to your resort instead, please email the following to hello@opalrain.com: order number, check in date and the full address of the resort you are staying at. Please note: if staying on property, there will be a delivery fee added to your room charge invoice. Opal and Rain is not responsible for this fee. 

Shipping notifications will be sent to the email address that is provided at checkout once your order is complete and ready for shipment. Shipping information is auto generated with the information provided at checkout by the customer. In the event the shipping address is incorrect and the package is returned back to Opal & Rain, the customer is responsible for the additional shipping charges to reship. Orders that are returned due to error in address cannot be cancelled.

Opal & Rain ships on Tuesday’s and Thursday’s only. You may receive your shipping notice prior to our schedule shipping days. Please be patient with tracking information updating. 

All orders ship complete. In the event that Opal & Rain runs a pre-order on earrings and your order contains both in stock and pre order items, you order will not ship until the estimated ship date of the pre-order item(s). If you do not wish to wait, you will need to place two separate orders. This is to cover the cost of additional shipping charges. 

For US ONLY; If multiple orders are placed, we will gladly combine all orders, however it is the customers responsibility to contact Opal & Rain with their order numbers to request that the orders be combined. Shipping charges will be refunded only if there is a $5 difference in combining orders. Shipping prices vary based on the weight of the package as well as the location of where the package is being shipped to.

At this time, Opal & Rain only ships within the United States and to Canada. 

FOR INTERNATIONAL ORDERS: Opal & Rain is not responsible for additional customs/import fees.

Opal & Rain is not responsible for returned, lost, stolen or damaged packages. Should your package arrive damaged, you must contact Opal & Rain within 24 hours of receiving package along with photo documentation of damaged package. Anything after 24 hours is subject to Opal & Rain’s approval.