Damage/Replacement Policy

Should your earring hardware break for any reason (i.e., post(s) detach from your earrings) we kindly ask that you do not try to repair them yourself. Simply contact Opal & Rain via e-mail (hello@opalrain.com) and we will arrange for your pair of earrings to be repaired. Estimated turnaround time for all repairs is 2-3 weeks (excluding weekends and holidays). 

While we do offer free repairs on hardware, it is the customers responsibility to cover the cost of shipping fees both ways. The customer will be invoiced for shipping fees and payment is due before a shipping label is e-mailed to customer.

Repair policy is for hardware items only. This policy is not for clay items as our pieces are one of a kind and cannot be replicated. 

Damage/Repair policy is for items purchased directly from Opal & Rain and not outside vendors/retailers.