FAQ

BUSINESS HOURS: Our business/admin hours of operation are Tuesday's and Thursday's 8:30AM - 3:30PM ET only. 

IF YOUR EARRING(S) BREAK: Should your post(s) detach from your earrings for any reason, do not try to reattach them yourself. Simply contact Opal & Rain via e-mail and we will kindly arrange for your pair of earrings to be repaired. While we do offer free repairs, it is the customers responsibility to cover the cost of shipping fees to return back to Opal & Rain as well as for Opal & Rain to return back to the customer. The customer will be invoiced for shipping fees and payment is due immediately before a shipping label is e-mailed to them.

IF YOUR EARRINGS ARRIVE DAMAGED: We package our items in a small box filled with cushion paper or tissue paper. Our floral pieces are wrapped in bubble bags for extra security. Should your earrings become damaged in transit from your selected carrier, you must contact Opal & Rain within 24 hours of receiving a damaged package. In addition, you must provide photos and a carrier claim confirmation for damaged goods. Opal & Rain will NOT replace any damaged earrings without the above listed.

Please understand that some colors that are used to create our earrings are one of a kind colors and we cannot always replicate the color of damaged earrings. If we cannot replicate the color or design, we will work with you as best as we can to replace your earrings.

PROCESSING & SHIPPING: EFFECTIVE 7/1/24, OPAL & RAIN SHIPS ORDERS ON TUESDAY'S AND THURSDAY'S ONLY.

Unless noted, all items are in stock and ready to be shipped. Due to the high volume of orders during our weekly updates, our processing/turn around time for all orders is approximately 7-10 business days (keeping in mind that Opal & Rain operates on a Tuesday and Thursday schedule ONLY) from the day after you have placed your order. This processing time allows for sorting, assembling, carding and packing all orders. ALL shipping notifications will be sent to the email address that is provided at checkout. 

All orders ship complete. In the event that Opal & Rain runs a pre-order on earrings and your order contains both in stock and pre order items, you order will not ship until the estimated ship date of the pre-order item(s). If you do not wish to wait, you will need to place two separate orders. This is to cover the cost of additional shipping charges. 

For US ONLY; If multiple orders are placed, we will gladly combine all orders, however it is the customers responsibility to contact Opal & Rain with their order numbers to request that the orders be combined. Shipping charges will be refunded only if there is a $5 difference in combining orders. Shipping prices vary based on the weight of the package as well as the location of where the package is being shipped to.

At this time, Opal & Rain only ships within the United States and to Canada. 

Opal & Rain is not responsible for lost, stolen or damaged packages. Should your package go missing, get stolen or arrive damaged, you must file a claim with the carrier you selected to deliver your package. To file a claim, you will need to do so on the selected carriers website. It is not the responsibility of Opal & Rain. In addition, we are not responsible for any customs and import taxes that may apply as well as any delays due to customs.

RETURNS, EXCHANGES & CANCELLATIONS: Opal & Rain does not accept returns, exchanges or cancellations. Once an order has been placed, all sales become final.

PROMOTIONS & COUPONS: On the occasion that a discount code is available, if the code is not used during check out, we cannot go back and refund/apply the discount to your order.

ORDER RELATED QUESTIONS/CONCERNS: Please only contact us via e-mail: hello@opalrain.com. Inquiries sent via Instagram will not be answered.